Effica values your trust and is committed to protecting personal information entrusted to us. Our practices comply with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth). This document explains how information is gathered, why it is used, the ways it may be shared, and how we safeguard it. 

Why We Collect Your Information 

We collect certain details to operate efficiently, provide better user experiences, meet legal requirements, and keep our services secure. This includes data provided by you directly, information generated while using our platform, and data accessed through third-party integrations. 

Categories of Data We Handle 

• Account & Consent Data: When registering or engaging with Effica features, you may be asked for information. We always obtain explicit and informed consent before collecting sensitive details. You can withdraw that consent at any stage by adjusting settings or contacting support.
• Device and Usage Data: Automatic logs include IP address, browser versions, hardware details, time zone, cookie identifiers, and navigation history across our platform.
• Integration Data: If you connect Effica with external services like Xero, we temporarily capture only the elements necessary to enable that connection, such as site tokens and installation details.
• App-Specific Information: Mobile versions of Effica may, with your permission, access device functions such as the camera, microphone, and location services for features like capturing signatures, enabling maps, or attaching photos.

How Information is Collected 

Effica uses widely accepted methods to collect data, including: 

• Cookies to store identifiers.
• Server logs to record requests, clicks, and time-stamped activities.
• Tracking technologies such as beacons and pixels to observe browsing patterns.

Our Use of Information 

The data we collect serves multiple functions: 

• Authenticating users and maintaining accounts.
• Tailoring how the platform works for you.
• Processing payments or transactions.
• Issuing important notices related to security or system operations.
• Sharing promotions or updates (with the option to opt out anytime).
  Automated tools like algorithms and machine learning are incorporated to assist, but these are complemented with human oversight to ensure fairness. 

Sharing and Legal Compliance 

We sometimes engage third‑party providers for hosting, analytics, communication, and operational purposes. Personal information may also be provided to regulatory bodies in response to lawful requests, or to meet obligations under Australian legislation. 

Security Commitments 

Effica is certified to ISO/IEC 27001:2022, the leading international standard for information security management. This certification demonstrates our commitment to maintaining robust controls across administrative, technical, and physical safeguards to protect customer data from unauthorised handling. 

While no system can be entirely risk-free, Effica applies continuous monitoring, regular audits, and internationally recognised best practices to strengthen our defences. In the event of a notifiable data breach, we will act promptly to inform affected users and the Office of the Australian Information Commissioner (OAIC) in line with legal requirements. 

User Rights 

You may: 

• Request access to the personal information we hold about you.
• Ask us to amend details that are inaccurate.
• Request deletion of data, where allowed under law.

All requests will be addressed in line with applicable regulations and Effica’s data retention framework. 

Retention Timeline 

We keep personal information only for as long as it is relevant to deliver services or as required by legislation. After that, data is securely removed or de‑identified. 

Minors and Guardianship 

If a user is a minor (under 18) or subject to guardianship, Effica requires verifiable consent from the responsible adult to proceed. We may request documentation verifying the authority of the guardian. 

Policy Updates 

This document may be updated periodically to reflect improvements in privacy practices. The newest version will always be visible on our platform and becomes effective upon publication. 

Contact Details 

If you have questions, complaints, or would like assistance regarding privacy matters, please reach us at info@effica.com.au. 

By using Effica, you signify your agreement with the practices described here. 

Effica User License Agreement 

Introduction 

Effica provides access to its software, including applications and web interfaces (together referred to as “the Platform”). By registering an account, users accept this license agreement and accompanying platform policies. 

Rights Provided 

You are granted a personal, limited, and non-transferable license to use the Platform. This authorization applies solely for lawful activities in line with Effica’s Terms of Use and Privacy Policy. 

Acceptable Conduct 

Users agree not to misuse the system in ways that could damage Effica, infringe on others’ rights, or breach any applicable laws. 

Confidential Access 

Login details provided must remain private. Sharing or disclosing credentials without permission violates this agreement. 

Service Communication 

Effica may contact its users with administrative messages, policy notifications, and updates about features. Promotional messages may also be sent unless the user opts out. 

Responsibilities and Liability 

Effica assumes no responsibility for indirect damages, interruptions, or losses linked to platform use except where liability is required by Australian law. 

Data Management and Privacy 

Effica processes personal information as outlined in the Effica Privacy Policy. By agreeing to this license, the user confirms acknowledgment of how their information is treated. 

Governing Law 

This Agreement is governed by the laws of South Australia, Australia. Parties submit to the exclusive jurisdiction of SA courts.