Last updated: 1 June 2026
Effica values your trust and is committed to protecting personal information entrusted to us. Our practices are designed to support responsible handling under applicable Australian privacy obligations. This document explains how information is gathered, why it is used, the ways it may be shared, and how we safeguard it.
We collect certain details to operate efficiently, provide better user experiences, meet legal requirements, and keep our services secure. This includes data provided by you directly, information generated while using our platform, and data accessed through third-party integrations.
When registering or engaging with Effica features, you may be asked for information. Where consent is required, we ask for it before collecting or using relevant details. You can contact support to ask about access, correction, or deletion options.
Automatic logs may include IP address, browser versions, hardware details, time zone, cookie identifiers, and navigation history across our platform.
If you connect Effica with external services like Xero, we temporarily capture only the elements necessary to enable that connection, such as site tokens and installation details.
Mobile versions of Effica may, with your permission, access device functions such as the camera, photo library, microphone, notifications, and location services for support-worker workflows like shift attendance, notes, evidence attachments, documents, and team messaging.
Effica's mobile app may collect or process account details, contact details, worker profile details, roster and shift records, shift notes, incident reports, support records, chat messages, documents, attachments, photos, voice notes, medication or wellbeing records, location for active shift workflows, and device details needed for authentication, notifications, and security. These data types are used to provide NDIS provider operations, authentication, support-worker workflows, compliance records, customer support, fraud prevention, and security monitoring.
Location is used only for shift-related attendance, geofence, map, and worker-safety workflows. Background location is disabled by default, only applies when a provider enables it for active shifts, and must stop when the worker clocks out.
Effica does not sell personal information, does not use tenant operational data for third-party advertising, and does not use mobile app data for cross-app tracking. The current mobile app does not send crash logs or diagnostics to an external crash-reporting service. Data is shared only with the provider workspace that controls the record, authorised users within that workspace, contracted sub-processors, integrations enabled by the provider, or regulators and authorities where legally required.
To request account deletion, data deletion, access, or correction, use the Account and Data Deletion page.
Effica uses widely accepted methods to collect data, including:
The data we collect serves multiple functions:
Effica engages a small set of sub-processors for hosting, database, email delivery, AI processing, and optional integrations. The current public list is published on our Sub-processors page. Personal information may also be provided to regulatory bodies in response to lawful requests, or to meet obligations under Australian legislation.
Effica uses administrative, technical, and organisational safeguards intended to protect customer data from unauthorised access, loss, or misuse. If a notifiable data breach occurs, Effica will take steps required by applicable law.
You may:
All requests will be addressed in line with applicable regulations and Effica's data retention framework.
We keep personal information only for as long as it is relevant to deliver services or as required by legislation. After that, data is securely removed or de-identified.
This document may be updated periodically to reflect changes in privacy practices. The newest version will be published on our platform and becomes effective upon publication.
If you have questions, complaints, or would like assistance regarding privacy matters, please reach us at info@effica.com.au.
By using Effica, you signify your agreement with the practices described here.
Effica provides access to its software, including applications and web interfaces (together referred to as “the Platform”). By registering an account, users accept this license agreement and accompanying platform policies.
You are granted a personal, limited, and non-transferable license to use the Platform. This authorization applies solely for lawful activities in line with Effica's Terms of Use and Privacy Policy.
Users agree not to misuse the system in ways that could damage Effica, infringe on others' rights, or breach any applicable laws.
Login details provided must remain private. Sharing or disclosing credentials without permission violates this agreement.
Effica may contact its users with administrative messages, policy notifications, and updates about features. Promotional messages may also be sent unless the user opts out.
Effica assumes no responsibility for indirect damages, interruptions, or losses linked to platform use except where liability is required by Australian law.
Effica ships with pre-populated templates, including welcome pack documents, compliance checklists, policy examples, training materials, and onboarding forms. These defaults are provided as illustrative examples only to help providers get started quickly and are not intended as legal, clinical, or regulatory advice.
It is the provider's responsibility to review, edit, and adapt all template content — including welcome pack items, compliance requirements, document wording, and policy text — to reflect their own operations, participant needs, NDIS Practice Standards obligations, and any other applicable Australian laws or regulations before use.
Effica makes no representation or warranty that default templates meet any specific regulatory, audit, contractual, or quality assurance requirement. To the maximum extent permitted by law, Effica accepts no liability for any loss, non-compliance, audit finding, or other consequence arising from reliance on the default template content without review and customisation by the provider.
Effica processes personal information as outlined in the Effica Privacy Policy. By agreeing to this license, the user confirms acknowledgment of how their information is treated.
This Agreement is governed by the laws of South Australia, Australia. Parties submit to the exclusive jurisdiction of SA courts.