Account privacy and data deletion
Request privacy, access, or data deletion
Effica is an invite-only platform used by NDIS providers. Worker and staff accounts are usually managed by the provider that invited the user. Provider HR and managers archive, terminate, or offboard support workers from the authenticated Effica web workspace. This public page is not the operational offboarding path and it does not replace HR staff archiving; it is for privacy, access, correction, and deletion requests about personal data held in Effica.
Staff offboarding
If you are an Effica customer offboarding, terminating, or archiving a support worker, use Workforce or Team Management in the authenticated web app. That path suspends the linked user profile while retaining operational, audit, care, incident, rostering, and billing records that may need to remain available for legal and NDIS compliance reasons.
Send a deletion request
Email Effica with your name, account email, provider organisation, and what you want deleted. We may need to verify your identity and coordinate with your provider before actioning the request.
info@effica.com.auMobile app requests
Mobile users can start the same request from the Effica app by opening Account, then Privacy/data requests. That option opens this public request path so support workers can ask for account deletion, access, correction, export, restriction, or objection without needing web administrator access.
What can be deleted
We can delete or de-identify personal data where deletion is permitted by law and by the provider's contractual and regulatory obligations. Some operational, financial, audit, safeguarding, incident, and care records may need to be retained for legal, compliance, safety, billing, dispute, or fraud prevention reasons.
Invite-only accounts
Effica does not offer public self-signup. If your provider created your account, we may direct your request to that provider or require their confirmation before deleting records they legally control.
Related privacy rights
You can also ask to access, correct, export, restrict, or object to processing of personal information where those rights apply. Effica handles requests under applicable Australian privacy law and any customer agreement that governs the relevant workspace. We aim to acknowledge privacy requests promptly and will explain any retention requirement if a record cannot be deleted outright.