Mobile app support
Effica Support
Get help with Effica mobile sign-in, shift access, attachments, notifications, and support-worker app issues.
Contact Effica
Email us with the device type, app version, the screen where the problem happened, and any safe screenshot that helps explain the issue.
info@effica.com.auApp access
Effica is invite-only. If you cannot sign in, ask your provider administrator to confirm that your worker account is active and that you are using the email address they invited.
For support workers
If a shift, participant detail, care plan, or roster instruction looks wrong, contact your service manager or provider administrator first. Effica can help with app access and technical issues, but your provider remains the source of truth for roster and care instructions.
Urgent situations
Effica support is not an emergency or clinical escalation service. Follow your provider's incident, safeguarding, and emergency procedures. Call emergency services where required.