Product support
Effica Support
Get help with sign-in, app access, shifts, attachments, notifications, provider account setup, and technical issues across Effica web and mobile.
Contact Effica
Email us with your device type, app version, provider organisation, and the screen where the issue occurred. Redact participant, worker, health, and other sensitive information from screenshots and emails wherever possible. Please do not attach clinical records, identity documents, or unredacted care records in your first email.
info@effica.com.auApp access
Provider organisations can create an Effica workspace from effica.com.au. Support workers, coordinators, participants, and family/guardian contacts sign in after the provider connects them to the correct tenant workspace, role, permissions, and consent scope.
Privacy or security concerns
Use the privacy request page for access, correction, or deletion requests. For a suspected security incident, email us promptly with a brief description and a safe way to contact you, without including sensitive records unless our team gives you a secure path.
For mobile users
If a shift, participant detail, care plan, or roster instruction looks wrong, contact your service manager or provider administrator first. If you are a participant or family/guardian contact, contact your provider if a schedule, support detail, consent setting, or message looks wrong. Effica can help with app access and technical issues, but your provider remains the source of truth for roster, support, and care instructions.
Urgent situations
Effica support is not an emergency or clinical escalation service. Follow your provider's incident, safeguarding, and emergency procedures. Call emergency services where required.