Mobile app support
Effica Support
Get help with Effica mobile sign-in, shift access, participant and family/guardian access, attachments, notifications, provider account setup, and app issues.
Contact Effica
Email us with the device type, app version, the screen where the problem happened, and any safe screenshot that helps explain the issue.
info@effica.com.auApp access
Provider organisations can create an Effica workspace from effica.com.au. Support workers, coordinators, participants, and family/guardian contacts sign in after the provider connects them to the correct tenant workspace, role, permissions, and consent scope.
For mobile users
If a shift, participant detail, care plan, or roster instruction looks wrong, contact your service manager or provider administrator first. If you are a participant or family/guardian contact, contact your provider if a schedule, support detail, consent setting, or message looks wrong. Effica can help with app access and technical issues, but your provider remains the source of truth for roster, support, and care instructions.
Urgent situations
Effica support is not an emergency or clinical escalation service. Follow your provider's incident, safeguarding, and emergency procedures. Call emergency services where required.